Shadow Software & Consulting Inc., with the black Shadow cat

WEBSITE SUPPORT

Your website shouldn't become another job.

Websites need looking after. We handle the updates, fixes and day-to-day changes so you can concentrate on running your business or organization.

PRACTICAL, ONGOING HELP

Keep it current. Keep it working.

A website is never really finished. Staff change, services evolve, events need promoting and the occasional thing simply stops behaving itself. We provide straightforward support without turning every small change into a project.

WHAT WE CAN HELP WITH

Support when you need it.

Content & Updates

Text changes, new pages, staff profiles, photographs, events, notices and the everyday updates that keep your website useful.

Fixes & Troubleshooting

Broken links, forms that stop delivering, display problems, plugin issues and the mysterious little gremlins websites occasionally develop.

Security & Maintenance

Routine updates, backups, security checks and sensible maintenance to reduce the chance of unpleasant surprises.

Performance & Accessibility

Ongoing improvements to speed, mobile usability and accessibility as your site and its content grow.

Forms & Integrations

Contact forms, booking links, mailing lists and third-party services kept connected and working as expected.

Advice Without the Sales Pitch

Not every problem needs a redesign. If a small fix is the sensible answer, that is what we'll recommend.

FLEXIBLE SUPPORT

Occasional help or ongoing care.

Some clients just need someone reliable to call when something needs changing. Others prefer regular help keeping their site current. We can work either way.

Already have a website built by somebody else? That's fine too. We'll take a look at what you have before recommending the best way forward.

A good fit if…

  • You don't want to maintain the site yourself.
  • Your existing developer has disappeared into the wilderness.
  • Small updates keep getting postponed.
  • You want one person who actually knows your website.
  • You'd rather ask a human than wrestle with a help desk.

Got a website that needs some attention?

Tell us what’s not working. We’ll take a look.

Let’s Talk